Refund and Returns Policy

Website: Discount Warehouse Club
Website address: https://discountwarehouseclub.co.uk/

At Discount Warehouse Club, we want you to be happy with your purchase. If you are not satisfied with an item, you may be able to return it under the policy below. This policy applies to purchases made through our website and does not affect your statutory consumer rights under UK law.

1. Returns and Cancellations

If you purchase goods online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us that you wish to cancel, you will normally have a further 14 days to return the goods.

To request a return or cancellation, please contact our customer service team using the contact details published on our website. Please include your order number, the item you wish to return and the reason for your request, if applicable.

Some goods are excluded from the statutory cancellation right under applicable law. Where an exclusion applies, we will explain this as required by law.

2. Conditions for Change-of-Mind Returns

For change-of-mind returns, we ask that you:

• Return the correct item in a secure package.

• Include any accessories, components and original packaging that you still have.

• Handle the item only as much as necessary to establish its nature, characteristics and functioning, as you would in a shop.

You may be responsible for any reduction in the item’s value caused by handling beyond what is necessary to inspect it.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been completed.

3. Return Postage Costs

For change-of-mind returns, the customer is responsible for the cost of return postage, provided this requirement has been communicated before purchase and applies lawfully.

Please obtain proof of postage and retain your tracking information.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. We will explain the appropriate return arrangements. We will not require you to bear return costs where the law requires us to cover them.

4. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the problem.

• Photographs of the item or packaging, where helpful.

We will assess the issue and explain the available resolution. Depending on the circumstances and your statutory rights, you may be entitled to a refund, repair or replacement.

Under UK consumer law, eligible faulty goods can generally be rejected for a full refund within the first 30 days. After this period, different rights and remedies may apply.

Your statutory rights are not affected by this policy.

5. Refunds

Once a return has been received, or you have provided evidence that you have sent the goods back where applicable, we will assess the return and process any refund due.

For eligible online order cancellations, refunds will be issued within the statutory timeframe, normally within 14 days of receiving the returned goods or evidence that they have been sent back, whichever occurs first.

Refunds will normally be made using the original payment method unless you expressly agree otherwise.

Where you cancel an eligible online order under the statutory cancellation rules, we will refund the cost of standard delivery where required by law. If you selected a more expensive delivery option, we are generally only required to refund the cost of our least expensive standard delivery option.

For other returns, refund eligibility will depend on the circumstances and applicable law.

Your bank or payment provider may take additional time to display the refunded amount.

6. Exchanges

If you would like a different size, colour or alternative product, please contact us to discuss the available options.

An exchange may depend on stock availability. Where an exchange is not available, we will explain the applicable refund or return options.

This section does not limit any rights you have in relation to faulty or misdescribed goods.

7. Items That May Be Excluded from Change-of-Mind Returns

Certain products may be excluded from the statutory cancellation right where a lawful exception applies. Examples can include:

• Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, where the legal conditions are met.

• Goods made to the customer’s specifications or clearly personalised.

• Other goods or products covered by a specific statutory exception.

These exclusions do not automatically apply to every product in a category. They will only be relied upon where the relevant legal requirements are satisfied.

Faulty goods remain subject to the applicable statutory protections.

8. Orders That Have Not Yet Been Dispatched

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible and provide your order number.

We will try to stop the order before dispatch where possible. If it has already been dispatched, you may need to follow the applicable cancellation and returns procedure.

This does not affect any cancellation rights you have under law.

9. Sale and Discounted Items

Items purchased during a sale, promotion or discount offer are covered by the same statutory consumer rights as items purchased at full price.

A discounted price does not remove your rights if goods are faulty, misdescribed or otherwise fail to meet the applicable legal requirements.

10. Contact Us About a Return

To request a return, cancellation or refund, please contact Discount Warehouse Club using the customer service contact details published on our website:

Website: https://discountwarehouseclub.co.uk/

Please include your order number so that we can identify your purchase and assist you.

Before sending goods back, please confirm the appropriate return arrangements with our team.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our business practices or applicable law. The version published on our website will apply subject to any rights or obligations that cannot lawfully be changed.

12. Your Statutory Rights

Nothing in this policy excludes or restricts any statutory rights you may have under applicable UK consumer law. Where this policy conflicts with a mandatory legal right, the applicable law takes precedence.