# Privacy & Cookies - Link: https://discountwarehouseclub.co.uk/privacy-cookies/ - Published: 2026-07-30T04:10:49+00:00 - Author: central ## 1. Introduction Welcome to Discount Warehouse Club, available at [https://discountwarehouseclub.co.uk/](https://discountwarehouseclub.co.uk/). We respect your privacy and are committed to protecting your personal information. This Privacy & Cookies Policy explains how we collect, use, store and protect personal data when you visit our website, create an account, place an order or contact us. For data protection purposes, the organisation responsible for your personal information is: **Business name:** [Insert your registered legal business name] **Trading name:** Discount Warehouse Club **Website:** [https://discountwarehouseclub.co.uk/](https://discountwarehouseclub.co.uk/)** Contact email:** bel.brad@discountwarehouseclub.co.uk **Business address:** 9/11 Palacecraig Street, Coatbridge ML5 4RY United Kingdom Please complete the details above before publishing this policy. ## 2. Personal Information We Collect Depending on how you use our website, we may collect the following information: * **Contact information:** your name, email address, telephone number and billing or delivery address. * **Order information:** products purchased, order number, payment status, delivery details, returns and refund information. * **Account information:** username, login details and account preferences. * **Payment information:** payment status, transaction references and other information provided by our payment service providers. We do not intend to store full payment card details on our own systems. * **Customer communications:** messages, enquiries, complaints and feedback you send to us. * **Technical information:** IP address, browser type, device information, approximate location derived from technical data and website usage information. * **Cookie information:** information collected through cookies and similar technologies, subject to your consent where required by law. Please do not send us sensitive personal information unless it is necessary for a specific enquiry. ## 3. How We Use Your Information We may use your personal information to: * Process and fulfil your orders. * Arrange delivery, returns, replacements and refunds. * Take and verify payments through our payment providers. * Create and manage customer accounts. * Respond to questions, complaints and customer service requests. * Send essential order confirmations and delivery updates. * Detect and prevent fraud, unauthorised transactions and misuse of our website. * Maintain website security and improve our products and services. * Meet our accounting, tax and other legal obligations. * Send marketing communications where permitted by law and, where required, with your consent. * Understand website performance and visitor behaviour using analytics tools where applicable and lawfully enabled. We will not use your personal information for purposes that are incompatible with the purposes described in this policy without providing any additional information required by law. ## 4. Lawful Bases for Processing Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, these bases may include: * **Contract:** processing information to accept, manage and fulfil your order or account-related requests. * **Legal obligation:** keeping required financial records and complying with applicable laws. * **Legitimate interests:** protecting our business, preventing fraud, securing our website and improving our services, where these interests do not override your rights. * **Consent:** using non-essential cookies or sending certain marketing communications where consent is required. Where processing is based on consent, you can withdraw your consent at any time. This does not affect the lawfulness of processing carried out before consent was withdrawn. ## 5. Sharing Your Information We may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include: * **Payment providers** to process transactions securely. * **Delivery and courier companies** to deliver your purchases. * **Website hosting and technical service providers** to maintain our website. * **WooCommerce and related website service providers** where their services are used to operate our online shop. * **Analytics and advertising providers** where applicable and subject to the required privacy choices. * **Professional advisers**, such as accountants, auditors or legal advisers, where necessary. * **Government bodies, regulators or law enforcement agencies** where we are legally required or permitted to disclose information. We do not sell your personal information to third parties for their own direct marketing purposes. Third-party providers may process information under their own privacy policies and contractual obligations. We encourage you to review their policies where appropriate. ## 6. Cookies and Similar Technologies Our website may use cookies and similar technologies to make the website work, remember preferences, understand how visitors use the website and support other features. Cookies are small text files stored on your device by a website. ### Types of cookies **Strictly necessary cookies** These cookies are required for essential website functions, such as keeping items in your shopping basket, maintaining your checkout session, supporting account login and helping protect the website. They cannot generally be switched off through our website’s consent controls where they are genuinely necessary. **Functional cookies** These may remember your preferences and improve your shopping experience. **Analytics cookies** If enabled, these help us understand how visitors use the website so we can improve performance and usability. **Advertising and marketing cookies** If enabled, these may help measure advertising performance or show relevant adverts across supported services. We will seek consent before using non-essential cookies where required by law. The actual cookies used will depend on the tools and features installed on our website. ### Managing cookies Where our website provides a cookie consent banner or settings tool, you can use it to accept, reject or manage non-essential cookies. You can also manage or delete cookies through your browser settings. Blocking some cookies may affect website functionality, including certain shopping basket, account or checkout features. Withdrawing consent does not automatically delete information already collected before consent was withdrawn. ## 7. Marketing Communications We may send you information about our products, offers and services where we are legally permitted to do so. Where consent is required, we will ask for it before sending marketing communications. Where the law allows an existing-customer marketing exception, we will provide the required opportunity to opt out. You can unsubscribe using the link in a marketing email, where provided, or contact us using the details listed in this policy. Even if you opt out of marketing, we may still send essential communications about your orders, deliveries, refunds, account security or other service matters. ## 8. How Long We Keep Your Information We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, meeting legal requirements and maintaining appropriate business records. Retention periods may vary depending on the type of information and the reason it was collected. For example, order and transaction records may need to be retained for applicable accounting and tax periods. Customer account information may be retained while an account remains active and for an appropriate period afterwards where necessary. When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to legal obligations and legitimate record-keeping needs. ## 9. How We Protect Your Information We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to maintain appropriate safeguards. You should also protect your account credentials and contact us promptly if you believe your account has been accessed without permission. ## 10. International Transfers Some service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take steps required by applicable data protection law, which may include relying on an adequacy regulation or decision, approved contractual safeguards or another lawful transfer mechanism. Further information about applicable safeguards may be requested using the contact details in this policy. ## 11. Your Data Protection Rights Subject to applicable law and any relevant exemptions, you may have the right to: * Request access to the personal information we hold about you. * Ask us to correct inaccurate or incomplete information. * Request deletion of your personal information. * Ask us to restrict certain processing. * Object to certain processing, including direct marketing. * Request a copy of certain information in a portable format. * Withdraw consent where processing relies on consent. * Complain to the UK Information Commissioner’s Office (ICO). To exercise your rights, please contact us using the details in Section 1. We may need to verify your identity before responding. You can find information about making a complaint at the Information Commissioner’s Office website: [https://ico.org.uk/](https://ico.org.uk/). ## 12. Children’s Privacy Our website is intended for general shopping by customers who are legally able to make purchases. We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter. ## 13. Third-Party Websites Our website may contain links to third-party websites, payment services or other external platforms. We are not responsible for the privacy practices or content of websites that we do not operate. When you visit another website, please review its privacy policy before providing personal information. ## 14. Changes to This Policy We may update this Privacy & Cookies Policy from time to time to reflect changes to our business, website, service providers or legal requirements. Any updated version will be published on this page, with the revised date shown at the top. We encourage you to review this page periodically. ## 15. Contact Us If you have questions about this policy, your personal information or your data protection rights, please contact us: **Discount Warehouse Club** Website: [https://discountwarehouseclub.co.uk/](https://discountwarehouseclub.co.uk/) Email: discountwarehouseclub@gmail.com Postal address: 9/11 Palacecraig Street, Coatbridge ML5 4RY United Kingdom Please replace the placeholders with your correct business details before publishing this policy.